Just this morning, I wrapped up a first-level client call.
What was supposed to go by like a butterfly flapping its wings, turned into a linchpin.
The client approached the call with a requirement of a “hard core sales training” for their sales team that often works on targets.
A detailed conversation, and a couple hundred questions later, turns out, what they’re really looking for is an intervention on Customer Centricity, Customer Handling, and Relationship building.
More so, the client seemed not only convinced, but also delighted with the realisations and the diagnosis.
As learning and development professionals it’s imperative to probe and dig into the hows, whats and whys before we get into the prescription-mode.
Setting clear expectations and achieving the desired learning outcomes are after all, the ultimate taste-test of the pudding.
Contracting: The Small Hinge That Swings Big Doors of Learning Interventions
